Welcome to our FAQ page! Here, you'll find answers to common questions about shopping with us, shipping, returns, and more.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
If you need to modify or cancel your order, please contact us as soon as possible at (414)719-6558 We can only make changes or cancellations if the order has not yet been processed or shipped.
Shipping times vary depending on your location. On average:
1. Standard Shipping: 3-7 business days
2. Expedited Shipping: 1-3 business days
A: Yes, many of our larger items require freight shipping. Freight delivery typically takes 7-14 business days, depending on your location and the nature of the shipment.
For items that require freight shipping:
1. You will be contacted by the freight company to schedule a delivery time.
2. Freight deliveries typically arrive curbside. If you require additional services like inside delivery, please inform us when placing your order. Additional fees may apply.
Yes! Once your order has shipped, you will receive a tracking number along with the freight carrier's contact information. You can use this information to track your shipment and coordinate delivery.
Yes, a signature is typically required for freight deliveries. We recommend that you inspect the package for any visible damage before signing.
We offer a 30-day return policy for most items. Please note that items requiring freight shipping may incur additional return shipping fees. The item must be in its original condition and packaging to qualify for a return. Contact us at [insert contact email/phone] to initiate a return.
For freight-shipped items, please contact us directly. We will arrange the pickup of the item, and you will be informed of any associated return shipping fees. The product must be repackaged securely to avoid damage during transit.
We do not provide installation services. However, some freight carriers offer "white glove" delivery, which includes inside delivery and setup. Please contact us for more details or to request this service for your order.
If your item arrives damaged, please do not sign for the delivery. Instead, note the damage with the freight driver and refuse the shipment. Then contact us immediately at (414)719-6558, and we’ll arrange for a replacement or refund.
If you have any additional questions, feel free to reach out to us at (414)719-6558. We're here to help!
